IT Support Specialization

Hardware Fundamentals: Learn about computer components, assembly, and maintenance.
Operating Systems: Gain proficiency in Windows, macOS, and Linux system management.
Networking Basics: Understand LAN, WAN, and network security essentials.
Advanced Networking: Dive into VLANs, VPNs, and wireless network configurations.
System Troubleshooting and Diagnostics: Develop skills to identify and fix hardware/software issues.
Cybersecurity Basics: Learn how to protect systems from threats and vulnerabilities.
Advanced Microsoft Office: Master advanced features of Excel, Word, PowerPoint, and Outlook.
Cloud Computing Basics: Gain an understanding of AWS, Azure, and Google Cloud platforms.
Virtualization Tools: Learn VMware and Hyper-V for virtual machine management.
Ticketing Systems and Tools: Familiarize yourself with tools like Jira and Zendesk for IT support.
Scripting Basics: Learn PowerShell or Bash scripting for task automation.
Spoken English Levels 1 & 2: Enhance communication for technical and non-technical audiences.
Office Productivity Skills: Learn scheduling, task management, and documentation.
Basic Digital Literacy: Build foundational IT skills, including using browsers and troubleshooting basics.
Client Support Techniques: Train in managing customer concerns effectively.
ITIL Foundation: Understand IT service management principles